Customer Return and Exchange Policy
The most important aspect of our business is customer satisfaction; at The Pink Room, we are devoted to ensuring our customers receive the best quality items so that we may keep purchase returns and exchanges to a minimum. The Pink Room carefully chooses each item of its merchandise to bring you the best selection and style and offer you the highest level of customer satisfaction possible, every time your shop with us. However, we realize that returns and exchanges are a normal part of the course of business. To that extent, we ask that you carefully read the following policy in the event you find it necessary to return or exchange an item purchased from us.
If you are not satisfied with your purchase, you may return an UNWORN item within ten (10) business days (Mon-Fri, excluding national holidays) from the date of sale, and request a refund or exchange.
To facilitate a refund or exchange, the following conditions and regulations apply:
- Items must be in perfect condition, meaning they must be UNWORN (not used for purposes other than trying on the garment), with the original tags attached, and in the original packaging.
- Items must be free of marks, scents, spots, scratches or any physical or alteration damage. In order to keep items in their original condition, we suggest that when trying on garments, please be freshly bathed and do not apply any kind of body lotion, deodorant, oils, powders, perfumes, make up, or beauty products that could be transferred to the garment through bodily contact.
- For obvious hygienic reasons, panties and any other items that have a direct contact with the crotch area, or direct contact with the breast area such as adhesive bras, are not eligible for return.
- Be aware that the maximum number of exchanges is two (2) times from the original purchase.
- Shipping fees on your original order are not refundable for reasons of product dissatisfaction; the customer is responsible for the return shipping fee of any such item. However, if the reason for return is a quality issue we will reimburse the cost of return shipping fees.
- Specially marked items that are on sale or on clearance are non-refundable; sales on these item are final.
- For purchases ONLINE, The Merchandise Services we use, reserves the right to reject your order if you DO NOT comply properly with the security policies. In this case, a refund will be apply within 3-5 business days. We do NOT process the Credit Card Information, The Merchandise Services is a third part who does it for us to protect customers' security for purchasing online.
Please observe the following recommendations when trying on garments, in order to keep your purchase eligible for return or exchange:
- Be aware that your purchase may be augmented with delicate material, such as lace, cotton lining, etc., or may be constructed of fine material itself, such as Lycra, Spandex, or other lighter materials. Therefore, we ask that you remove all jewelry prior to trying on your purchase, and also make sure you are not using your fingernails or other sharp instruments to help to close or adjust the garment.
- If you are in post-surgery recovery, please be sure to cover any and all parts of your body that were subject to operation to prevent any spotting or discoloration of the garment. Also, we kindly ask for sanitary reasons that you use underwear when trying on your purchase.
Return and Exchange Procedure
Each purchase that is shipped to you should contain a Return And Exchange Form that will require completion; in the event you do not receive the form with your purchase, click here to print the form.
To return an item, follow the instructions and complete the form and enclose it with the item(s) that you are returning. Please be sure to indicate if you prefer to receive a refund or make an exchange; if you choose the exchange option please list all the new items you would like to receive for your returned item(s).
No refund or exchange will be given for items received without a valid Pink Room Return and Exchange Form.
Please allow ten business days for your return or exchange to be processed; we will notify you via e-mail of the status of your refund once we have received and processed the return item. You can also track the progress of your exchanges via this link to the UPS website. In order to improve our products and services we kindly ask you to complete the customer satisfaction section of the return and exchange form, which will allow us to better understand our customers’ needs and concerns.
International shipping fees for returns are NOT refundable.
Due to bad weather condition shipments may be affected
Please use the following address for all your Returns and Exchanges:
If you have any questions please feel free to contact us by e-mail
or call us at (908) 354-8145, Monday -Saturday, 10:00am to 7:00pm EST.
The following highlights the succeeding events of the return or exchange process:
- All items will be credited back to you at your purchase price
- Your refund will be credited to you within approximately 4-5 business days after receipt of the purchased item and accompanying return form; the credit will be applied to the card used for the original transaction.
- Initial shipping fees and return shipping costs are NOT refundable
- International Initial shipping fees and return shipping costs are NOT refundable
- International or domestic shipping fees are NOT refundable in case the client refuses to receive the order.
Please note that if an exchange item is shipped to you resulting in one of the following circumstances listed below, we will reimburse your shipping fees and you will not be responsible for the shipping costs of the corrected replacement merchandise; however, you must notify us within two (2) business days upon receipt of the exchanged merchandise.
- wrong item(s) sent to you
- quality defects
- incorrect item color(s)
- incorrect item style(s)
- incorrect item size(s)
In the event one of the above circumstances occurs and we are notified, we will check your claim against your Return and Exchange Form to verify an incorrect shipment.
We do not reimburse shipping fees for any international orders or for domestic orders that are returned to us due to any type of delivery refusal. The customer will be responsible for the re-shipment fees associated with a failed domestic delivery.
We at the Pink Room strive to create the utmost customer satisfaction, not only at your initial purchase, but throughout your entire shopping experience with us. We would therefore like to make the return and exchange process as simple and beneficial to our customers as possible. If you have any comments or suggestions to improve our procedure, please feel free to contact us at: "help us to improve our webpage” site. We thank you for your business and appreciate your contribution to help us better serve our customers everyday.
Please Be aware that all the orders placed after 4:00 O'clock Pm (EST Time) will be delivery the next business Day. Ups Pick Ups are until 4:00 O'clock Pm (EST Time)
For International Shipping:
All International orders, placed with The Pink Room, must be shipped to the same billing address of the paying account's card holder.
We are not responsible for health problems or allergies that may occur when using our merchandise. Our products are not intended to cure or treat an existing medical condition, health related problems or obesity.