Política de reembolso


The most important aspect of our business is customer satisfaction; at The Pink Room, we are devoted to ensuring our customers receive the best quality items so that we may keep purchase returns and exchanges to a minimum. The Pink Room carefully chooses each item of its merchandise to bring you the best selection and style and offer you the highest level of customer satisfaction possible, every time your shop with us. However, we realize that returns and exchanges are a normal part of the course of business. To that extent, we ask that you carefully read the following policy in the event you find it necessary to return or exchange an item purchased from us.

If you are not satisfied with your purchase, you may return an UNWORN item within sixty (60) business days (Mon-Fri, excluding national holidays) from the date of sale, and request a refund or exchange.

To facilitate a refund or exchange, the following conditions and regulations apply: ONLY FOR ONLINE ORDERS 

  • Exchanges are allowed for ONLINE purchases Only.
  • Items must be in perfect condition, meaning they must be UNWORN (not used for purposes other than trying on the garment), with the original tags attached, and in the original packaging.
  • Items must be free of marks, scents, spots, scratches or any physical or alteration damage. In order to keep items in their original condition, we suggest that when trying on garments, please be freshly bathed and do not apply any kind of body lotion, deodorant, oils, powders, perfumes, make up, or beauty products that could be transferred to the garment through bodily contact.
  • For obvious hygienic reasons, panties and any other items that have a direct contact with the crotch area, or direct contact with the breast area such as adhesive bras, are not eligible for return.
  • Be aware that the maximum number of exchanges is one (1) time ONLY from the original purchase.
  • Exchanges are NOT allowed for products ON SALE
  • Shipping fees on your original order are not refundable for reasons of product dissatisfaction; the customer is responsible for the return shipping fee of any such item. However, if the reason for return is a quality issue we will reimburse the cost of return shipping fees.
  • Specially marked items that are on sale or on clearance are non-refundable; sales on these item are final.
  • For purchases ONLINE, The Merchandise Services we use, reserves the right to reject your order if you DO NOT comply properly with the security policies. In this case, a refund will be apply within 3-5 business days. We do NOT process the Credit Card Information, The Merchandise Services is a third part who does it for us to protect customers' security for purchasing online.

Please observe the following recommendations when trying on garments, in order to keep your purchase eligible for return or exchange:

  • Be aware that your purchase may be augmented with delicate material, such as lace, cotton lining, etc., or may be constructed of fine material itself, such as Lycra, Spandex, or other lighter materials. Therefore, we ask that you remove all jewelry prior to trying on your purchase, and also make sure you are not using your fingernails or other sharp instruments to help to close or adjust the garment.
  • If you are in post-surgery recovery, please be sure to cover any and all parts of your body that were subject to operation to prevent any spotting or discoloration of the garment. Also, we kindly ask for sanitary reasons that you use underwear when trying on your purchase.

Return and Exchange Procedure

Each purchase that is shipped to you should contain a Return And Exchange Form that will require completion; in the event you do not receive the form with your purchase, click here to print the form.

To return an item, follow the instructions and complete the form and enclose it with the item(s) that you are returning. Please be sure to indicate if you prefer to receive a refund or make an exchange; if you choose the exchange option please list all the new items you would like to receive for your returned item(s).

No refund or exchange will be given for items received without a valid Pink Room Return and Exchange Form. 

Please allow ten business days for your return or exchange to be processed; we will notify you via e-mail of the status of your refund once we have received and processed the return item. You can also track the progress of your exchanges via this link to the UPS website. In order to improve our products and services we kindly ask you to complete the customer satisfaction section of the return and exchange form, which will allow us to better understand our customers’ needs and concerns.

International shipping fees for returns are NOT refundable.

Due to bad weather condition shipments may be affected