Welcome to our FAQ page
Here, we have compiled a comprehensive list of questions and answers to provide you with the information you need about our shape-wear products and services.Whether you're curious about the types of shape-wear we offer, how to choose the right size, or our return policy, you'll find the answers here. If you have any further questions or need personalized assistance, please don't hesitate to reach out to our knowledgeable team. We're here to help you find the perfect shape-wear solution and ensure a satisfying shopping experience.
Our Store & Products
What types of shapewear do you offer in yourstore?
We offer a wide variety of shapwear, including waist trainers, post-surgical shapewear,
body shapers, and compression garments.
Is there any cost for measurements?
No, our company philosophy is to provide the best customer service, and it has always been our policy to offer measurements free of charge. Anyone is free to have their measurements taken without any cost.
How can I get a Gift Card?
You can get a Gift Card on our store. We offer cards ranging from $50.00 USD to $200.00 USD.
Do you offer personalized assistance to help me choose the right shapewear?
Yes, our team is happy to provide personalized assistance to help you find the right shapewear for your needs. You can contact us through our customer service.
Do you have shapewear for men?
Yes, we also offer a selection of shapewear specifically designed for men, providing support and enhancing the male figure.
Do you provide alterations for the shapewear?
We do not offer alteration or tailoring services.
Where can I get my shapewear altered?
You can always find different alteration places by searching online.
Do you provide massages?
No, we solely focus on the distribution of compression garments.
Do you provide any warranty on your shapewear?
Yes, we offer a quality guarantee on our shapewear. If you experience any issues with the product quality, please contact us, and we will be happy to assist you.
What are the store hours?
Our store hours are from 10:00 am to 6:00 pm.
What days are you open?
Our stores are open from Monday to Saturday.
What are the phone numbers of the stores?
- Union store: (908) 206-1010
- Elizabeth store: (908) 354-8145
Do you speak Spanish?
Yes, in the stores, you can find trained personnel who speak Spanish and English.
Do I need to make an appointment to visit thestore?
It is not necessary to schedule an appointment; you can visit the store at any time during business hours.
Where can I make an appointment?
You can schedule a personalized appointment through our website
What benefits do I have by making anappointment?
Our appointment program allows you to receive personalized VIP attention, where our trained staff will focus solely on you to help you find a quicker and more efficient solution during your purchase. Additionally, you will receive a 10% discount on your purchase for scheduling your appointment in advance.
How do virtual appointments work and what can I expect?
Virtual appointments are conducted via FaceTime and allow you to have the full service and experience as if you were in the store, from the comfort of your home or workplace, with trained staff who will help you find the perfect garment for you.
Can I find parking in Union?
The store located in Union has free parking available for all our customers.
Can I find parking in Elizabeth?
Since the Morris area in Elizabeth is highly trafficked, we do not have parking in this location. However, there are spaces where you can park by putting coins in the machines or paying through an app. If you don't have change, the store staff has coins for you to make the exchange.
What payment methods can I use in the stores?
We accept the following
payment methods at any of our stores:
- Cash
- Credit or debit cards
- Zelle
- Apple Pay (only in Elizabeth)
- PayPal
- Cash App
What payment methods can I use on the website?
On our website, you will find different payment methods, including:
- Shop Pay
- Apple Pay
- Google Pay
- Meta Pay
- Debit or credit cards
Do you offer layaway?
Our layaway system only works in store, and we can hold your garment for up to one week with a 30% down payment.
Can I purchase wholesale?
Yes, we have a wholesale account for customers interested in generating income and obtaining great profits and advantages by working with us.
Where can I get more information about purchasing wholesale?
To obtain all the information regarding catalogs, price lists, opening your wholesale account, or any questions related to our account, you can contact us through the following means:
- Phone number: (908) 354-8145
- Cellular number: (908) 354-8145 (You can also contact us via WhatsApp or text message using this number).
Where can I see the catalogs?
You will find our catalogs for wholesale customers on our website
Can I trust the measurements taken in-store?
Our staff is 100% trained and certified as Shapewear specialists, and they have experience in taking measurements.
Do you have Plus Size shapewear?
Yes, we consider the needs of all our customers, and we offer sizes up to 8XL in some styles.
Do you sell lingerie?
No, we specialize in compression garments, but we do have classic panties and bras.
What brands do you carry?
We work with the best brands in the market, including:
- Fajas Melibelt
- Fajas Delié
- Curveez
- Leonisa
- Ann Cherry
And many others recognized brands in the market.
Shapewear
What is the difference between waist trainersand body shapers?
Waist trainers are designed to help reduce waist measurements, while body shapers enhance and shape specific areas of the body.
How can I choose the right size of shapewear?
To choose the correct size, we recommend referring to our size guide, which is available in the description of each product. You can also contact us for personalized assistance.
What stage should I use?
How do I know which stage I am at
We can determine the correct stage for you based on your recovery time:
- 1 to 2 weeks after your surgery , you should use "stage 1".
- 2 weeks to 5 months after your surgery, you should use a "stage 2".
- 5 months to 1 year after your surgery, you should use a "stage 3".
When can I use stage 3 shapewear?
Based on our experience, knowledge, and collaboration with doctors, we recommend using stage 3 shapewear after 4 to 6 months following your surgery, depending on your recovery progress.
Are the shapewear items adjustable?
Yes, many of our shapewear items are adjustable and feature closures or velcros that allow you to customize the fit comfortably.
Can I wear shapewear all day?
We recommend following the usage instructions provided with each shape-wear item. Some shapewear is suitable for daily wear, while others may be more recommended for occasional use.
What materials are used in the shapewear?
Our shapewear is made of high-quality materials such as nylon, spandex, and latex, which provide a combination of comfort, support, and elasticity.
Are the shapewear items visible under clothing?
Most of our shapewear is designed to be discreet and not noticeable under clothing. However, some fuller-coverage styles may be more visible under tight-fitting
garments.
What are the benefits of wearing shapewear?
Wearing shapewear can provide support, help correct posture, enhance body shape, reduce measurements, and create a more streamlined appearance.
Can I exercise while wearing shapewear?
Yes, many of our shape-wear items are suitable for exercising, as they provide additional support and help maintain proper posture.
How should I properly care for and wash myshapewear?
We recommend following the specific care instructions provided with each shapewear item, but in general, hand washing with cold water and mild detergent is recommended, followed by air drying.
How long is it recommended to wear shapewear per day?
The recommended wearing time may vary depending on the type of shapewear and the manufacturer's guidelines. In general, it is suggested to start with gradual use and increase the wearing time as you feel comfortable.
Do shapewear items help reduce measurements?
Yes, many of our waist trainers are designed to help reduce measurements by providing compression in specific areas of the body.
Can I wear shapewear after surgery?
Yes, we offer post-surgical shapewear specifically designed to provide support and aid in recovery after surgical procedures. Consult with your doctor before using shape-wear after surgery.
Are shapewear items recommended for pregnant women?
Yes, we offer special shapewear for pregnant women that provides abdominal and lumbar support during pregnancy. Consult with your doctor before using shapewear during pregnancy.
Can shapewear cause any long-term damage?
When used correctly and following the manufacturer's instructions, shapewear should not cause long-term damage. However, it is important to choose the correct size and avoid excessive use of the shapewear.
Shipping & Pick up
Do you offer national and international shipping?
Yes, we offer shipping through UPS and USPS, and we ship worldwide and throughout the United States.
How long does shipping take?
Since we are located in New Jersey, shipping to any tri-state area such as New York, Connecticut, and New Jersey takes 2 to 3 business days.
For other areas in the United States, shipping can take between 3 to 7 business days.
If the shipment is international, it depends on various factors but usually takes between 7 to 14 business days.
My order is lost, how can you help me?
If your order is lost, we will have to file a claim with the shipping company, either UPS or USPS.
I made an online purchase, can I pick up my shapewear in-store?
Yes, we offer a Pick Up service where you can make an online purchase and pick up your item at your nearest store.
Returns
What is your return policy if the shapeweardoesn't fit me well?
If the shapewear does not fit you well, you can refer to our return policy for information on how to make an exchange or request a refund.
How long do I have to return the shapewear if I purchase it in-store?
Purchases made in physical stores do not allow for any exchanges or refunds since we have fitting rooms available for you to try on the garment and ensure your purchase.
What exceptions do you have for exchanges orrefunds if I purchase on the website?
For purchases made on the website, we allow you to exchange or refund your garment within 60 days of your purchase. Only one exchange is permitted, and the garments must be in perfect condition with their original packaging and tags.
How can I pick up my shapewear?
When you place your order and have it confirmed, please:
- Go to the designated store (Union / Morris).
- Show the staff the confirmation email with your order number.
The staff member will then give you your shapewear upon verifying your order number.
How do I choose the right size for my garment?
Can someone help me select the best garment for my procedure?
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Are your products suitable for post-surgery recovery?
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What materials are your garments made of?
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Shopping Experience
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Do you offer personalized fittings in-store or online?
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Can I modify or cancel my order after purchase?
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Are your products available for shipping outside New Jersey?
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Shipping and Delivery
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How long does delivery take within New Jersey?
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Can I track my order?
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Returns and Exchanges
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What is your return and exchange policy?
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How do I request a return or exchange?
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Are there any items not eligible for return?
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