SHIPPING INFORMATION

Please find the information related to shipping, prices, delivery time, and costs.

Step 1: Find your order number

Your order number is your package's identification. It’s a unique identifier that allows you to track your package from the time it leaves the warehouse to when it arrives at your doorstep. Look for an email or a confirmation text with your order number.

Step 2: Visit "Track your order" and provide the information requested (Order number and Email or Phone number  OR Tracking number

There are some possible cases where delays occur:

Holidays – A sudden or unexpected increase in delivery volume is most common during the holiday season. Simply follow up with your local post office to track down your package.

Weather conditions – Bad weather can slow down the transit and cause a delay. Please keep track of your order.

Return to sender, Insufficient Address, Failed delivery attempts – Couriers make 2 or 3 attempts to deliver your package. Contact the courier or shipping provider ASAP -- they’ll usually resend your package the next working day, or ask you to pick it up at their offices. If it is returned to us, simply CONTACT US, so we can resend it.

Custom Clearance – Your tracking status will be updated after your package has been cleared and released. For more information about your delivery, you can also contact your local post office or delivery service provider.

Please note, THE PINK ROOM is not liable for missing packages marked delivered. If you believe this was mis-delivered, we recommend filing a claim directly with the carrier.

After the order is placed shipping fees are NOT refundable. Those fees are charged by the carrier which is a third party company. So, shipping fees are NOT refundable.

If your order is marked as "Delivered” by the carrier, and you have not located your package, and you have checked the area surrounding your delivery address please contact the carrier customer service.

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

Once your order is processed, you cannot cancel or change your shipping address.

  • Orders placed after 3:00 p.m EST will arrive on the second business day. This option is NOT available for P.O. Boxes.
  • 1 day air.
  • $25.00 USD.
  • Orders placed after 3:00 p.m EST will arrive on the third business day. This option is NOT available for P.O. Boxes.
  • 2 days air.
  • $19.00 USD.
  • Includes Puerto Rico, Hawaii, Alaska & Guam.
  • 5 to 8 business days from our local warehouse.
  • 4 to 9 business days from our international warehouse.
  • $9.00 - $12.00 USD or FREE on orders of $75 or more
  • 5 to 10 business days.
  • $25.00 USD.
  • 10 to 20 business days.
  • $47.00 USD Worldwide.
  • 10 to 20 business days.
  • $35.00 - $42.00 USD.
  • 10 to 20 business days.
  • $42.00 - $55.00 USD.
  • 10 to 20 business days.
  • $42.00 - $55.00 USD Worldwide